Politique de remboursement

Returns Policy From the date of receipt of your parcel, you have 10 days to report any anomaly or 14 days to request a return or exchange on a new item. Certain conditions must be met to allow a legitimate return, exchange or refund, as set out below. Defective or Damaged Items If you receive a damaged parcel or defective item, you are entitled to request an exchange for a similar or alternative item, or to request a full refund. Return shipping costs for defective or damaged items are covered by The Glow Lens. Please contact us by email at support@theglowlens.com within 10 days of receipt, providing photographic evidence along with a written explanation of the issue. We will provide you with a prepaid return label or reimburse your return shipping costs upon receipt of proof of postage. Change of Mind (Right of Withdrawal) If you simply change your mind, you may return the item within 14 days of receipt. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), allowing the item to be resold as new, and must be accompanied by the proof of purchase. Return shipping costs for change-of-mind returns are the responsibility of the Customer. Undelivered Parcels If a delivery is returned to us by the carrier due to your absence at home or failure to collect from the pick-up point, this will result in either the dispatch of a new item or a refund of your order, at your choice. Return Address All returns must be sent to the following address after obtaining prior authorisation from our customer service team: The Glow Lens LEK1MPM LLC IFZA Business Park, Building A2 Dubai, United Arab Emirates Please do not send any returns without first contacting us at support@theglowlens.com to obtain a return authorisation number. Refunds If one or more of the above conditions is met, we will verify the validity of your request and proceed with a refund on your order. Refunds will be issued to your original payment method. Processing time may take between 7 and 14 days to appear on your bank account. Questions? Please contact us at support@theglowlens.com.